Client Case Studies

A Fortune 500 company having trouble finding top talent for its customer service centers partnered with InnoSource to utilize our specialty recruiting. Offering 100% employer paid benefits, we were able to recruit from the employed workforce. Taking the time to screen each candidate and ensure a cultural match, InnoSource improved the quality of hire and the productivity of the centers. InnoSource reduced turnover from 55% to 7%.


A Fortune 250 company was experiencing a turnover rate of more than 60% in their contact centers. We partnered with them to help reduce their turnover, taking the initiative to evaluate the skill sets that apply to a successful customer sales representative, and extensively screening candidates that possessed those skills to ensure the right fit. With InnoSource's specialized recruiting and 100% employer paid benefits, we helped reduced their turnover to less than 7%.


When a Fortune 500 company was having trouble with service levels and costs, they looked to InnoSource for help improving their centers as well as cutting costs. InnoSource improved the company's service levels in 90 days by over 300%, improving their average speed to answer from three minutes to 15 seconds and the abandon rate from 42% to 3% as well. InnoSource also saved them over 30% per outsourced department.