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InnoSource's Functional Insourcing service assists companies in right-sizing the cost structure of business functions and increasing operational productivity. We accomplish this while avoiding the downsides of off-site outsourcing such as losing employees with company specific knowledge, losing visibility and control, and not having a sound exit strategy. Our Functional Insourcing service achieves client objectives of cost savings, flexibility, process improvement, and focusing company resources on growth initiatives rather than non-core business functions.
With Functional Insourcing, InnoSource is 100% accountable to achieve Service Level Objectives for the specific function. Service Level Objectives are determined by each Client. InnoSource has successfully implemented Functional Insourcing at Fortune 250 companies with amazing results! We have developed a process to quickly transition Client Staff, and thanks to our comprehensive employer paid benefits, existing Staff knowledge is maintained.
InnoSource offers customized Functional Insourcing solutions for the following functions and/or environments:
• Contact Centers – Inbound, Outbound, At-Home Agents
• Provisioning, Customer Data Entry
• IT Professionals
• Inside Sales
• Administrative Support Professionals
• Bank Tellers
• Specialized Business Functions, e.g. Reimbursement
• Other Important but Non-Core Business Functions
Contact us for a comprehensive assessment of how Functional Insourcing can help your company!